FAQ

To create a user account, you need to click on the 'Create New Account' tab. Then enter all the required details and you will be set up with your unique log in details. You can also opt to complete a purchase as a guest if you prefer not to create your own user account

For those using a mobile device or the app, switch to the website to complete your order. While using the website ensure to clear your cache and cookies. In an event that this fails to work, try changing your browser. If the problem persists, please contact our customer services team an e-mail on sales@parfumhub.com or call + 256 322 406465.  If you are to email, please use the registered email and name the browser/device you’re using. Adding any screenshots or photos will be of more help.

As a reputable retailer we do our best to offer the fairest price on the market for most of our products to ensure our customers get the best value. All our products are imported from United Kingdom and are of the highest quality. We can in some exceptional cases guarantee the price but for only quality comparable products. Just approach us and we shall beat that price for any products of the same quality as ours.

Yes, you have to contact us on sales@parfumhub.com or call + 256 322 406465. Please have the order number at hand or include it in the emails. We will try to verify and proceed to cancel or amend your order. Refunds will be processed, or a new invoice will be issued where a change needs a customer to pay more.

Yes, we do, and you can download it on play store.  With our app, you can easily access the latest offers, buy your perfume at the touch of a button, click, and collect your order instore, see all products on sale from the palm of your hand.

In the most simplicity form, the difference is in the amount or concentration of the fragrance oils in a perfume. A higher concentration fragrance will last longer and will not need as much applying. For basic knowledge Perfumes are stronger than EDP. EDP are stronger than EDT. EDT are stronger than Colone. The higher the oil concentration the more expensive the fragrance is.

We accept Mobile money on placing an order and Cash on Delivery. Sales team can also advise any other options available like card payments and PayPal.

We offer delivery across Uganda with free delivery in Metropolitan Kampala. We also deliver to other East African countries with either Standard Delivery or Next Day Delivery or Click & Collect or Special Delivery or Named Day Delivery. Please contact for the most appropriate to your needs.  Fees may vary